Our FAQ – Find the answer you need.
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Account
If you want to create an account, click here.
If you experience problems logging in, please contact us at: contact@ceramicsbarcelos.com. From Monday till Friday you will receive a response to your e-mail within 48 hours. We’re happy to answer any of your questions!
Orders & Payments
- We like to make it as easy as possible for you as a customer to order our products. You can do this quickly, time-savingly and sustainably. If you buy from us online, you can use the following payment methods:
- iDeal
- PayPal
- Mastercard
- VISA
Nothing will ever be charged to your credit card until your order is shipped. To ensure that your identity is correct, your name and address must match the registration of the credit card used for payment. We reserve the right to cancel any order that does not meet this criterion. Your order confirmation will be sent directly to your email immediately after completing your order.
No, we prefer to relieve you of this task and take care of the transport.
Currently, we deliver exclusively to Germany, Belgium, Luxemburg, and the Netherlands.
The minimum order is 3 pallets, which amounts to approximately €2,000.00.
Newsletter
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Product information
- Our product information is listed with each product under the heading information. Please visit our shop.If you have more questions, please contact our customer service. We’re happy to answer any questions you have.
Or e-mail us at: contact@ceramicsbarcelos.com. From Monday till Friday you will receive a response to your e-mail within 48 hours. We refer you to our download center. Here, you can view all our products
Our platform does not deviate from the offered models. Please send an email to contact@ceramicsbarcelos.com for more information on this.
Returns
If you wish to cancel or return an order, please contact us at: contact@ceramicsbarcelos.com. If you have more questions, please contact our customer service. We’re happy to answer any questions you have. E-mail us at: contact@ceramicsbarcelos.com. From Monday till Friday you will receive a response to your e-mail within 48 hours.
Contact
We’re happy to answer any questions you have!
E-mail us at: contact@ceramicsbarcelos.com. From Monday till Friday you will receive a response to your e-mail within 48 hours.